DSL Order Tool
Focal Communications Corporation

the project: Enhance online order tool, create help application.

my role: Focal needed to greatly enhance and expand a Web-based tool that Focal staff and resellers use to place orders for DSL service. I worked with IS to define the additional data fields required, created HTML prototypes of the order pages (which the programmers integrated into the final code for the tool), and developed an online help application.

the results: Greatly expanded the functionality and usability of Focal's DSL order tool.